Client Services Representative
Join us on our exciting journey!
IQVIA¢â is The Human Data Science Company¢â, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
Leads, directs and coordinates activities of a major segment of the sales organization in a large region to achieve financial and strategic growth goals across multiple accounts.
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The main accountabilities
Perform the development/maintenance of CRM solution provided by IQVIA
Resolves the routines problems and escalates the more complex issues for resolution.
Analyze the customer¡¯s requirement and ensure that the outcomes are delivered on time, follows high quality standards and meets customer¡¯s expectations
Analyze each customer¡¯s problems and suggest, together with the Technical support team lead and/or the Account Manager and the relevant Corporate Team, alternative solutions to meet the customers¡¯ needs
Report to Technical support team lead
Minimum Education, Experience, & Specialized Knowledge Required
Bachelors Degree or equivalent in computer-related field preferred and a minimum of two(4) years of related experience.
Experience in ASP.NET, C#, HTML5+CSS3+JAVA Script is mandatory
Experience in SQL query handling & ETL programming on Oracle or MS SQL is mandatory
Experience of Cloud(AWS, Azure) environment would be plus
Experience in pharmaceutical experience preferred
Experience with working in multinational IT solution company preferred
Additional requirements are :
Customer service orientation, strong communication skills, and ability to work collaboratively in a team environment.
Ability to carry out moderate analysis and information gathering to resolve problems on non-routine matters.
Mid or above level of spoken/written English
Excellent interpersonal skill
Excellent team player
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and
Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA¢â.