1) Minimum 3 years¡¯ experience of managing a team within a Service Desk environment, Technology Service Desk Management Experience is the benefit 2) Thorough knowledge of IT Service Management processes, IT best practices and customer satisfaction evaluation processes 3) Knowledgeable of ITIL methodology 4) Ability to lead and coordinate teams effectively 5) Excellent communication and interpersonal skills 6) Knowledge of Microsoft operating system and Microsoft Office products 7) Knowledge of PC (client and server) hardware, peripheral devices and basic network is a plus 8) Fluent in English and Korean, good verbal communication skills 9) Excellent customer service skills 10) Ability to work well under pressure, ability to work in a team environment 11) Ability to accept a significant level of responsibility and accountability 12) Ability to quickly understand complex problems and devise effective solutions 13) Flexible approach to working hours |