Novotech is internationally recognised as the leading independent and full service contract research organisation (CRO) in the Asia Pacific region. We provide a wide range of clinical development services across all research phases and therapeutic areas; and have been instrumental in the success of hundreds of Phase I – IV clinical trials throughout the Asia Pacific.
Powered by the highest quality people, Novotech strives to set the benchmark for both business and clinical trial performance.
Our people are one of our key strengths. We value our people and recognise the work they do. We are lucky to have the best people and talent from across the Asia Pacific region work together to deliver to clinical trial success for our clients.
Our people and those we look to recruit have an attitude of making things happen. They are problem solvers, driven with a focus on delivering quality, accountability and a high level of performance.
The Novotech IT team is currently seeking an enthusiastic IT Service Desk Analyst with relevant experience, based in Novotech’s Seoul office. The role will engage you with end users and team members primarily locally however also from all Novotech global offices, so excellent customer service and commitment to effective issue resolution is a must! Along with excellent communication skills, the right attitude and a passion for helpdesk and IT, this role will be a great move on your career ladder.
Working as an integral part of the IT team you will have the opportunity to work and grow your skill set in this exciting new position. Supporting employees as well as internal and external systems across Novotech global presence, you will be directly involved in triage and 1st level support along with some system level support. You will also play an integral role in the ongoing integration of Novotech IT systems. You will thrive working within a fast-paced environment and enjoy working with our supportive team.
Minimum 3 years’ experience as a helpdesk or IT officer;
ITIL/ITSM environment experience is desirable for a high level of SLA awareness;
Strong sense of Active Directory, Office 365 user management;
Your duties will include but are not limited to:
To succeed in this role, you will have proven knowledge in the following areas
Opportunities and benefits
At Novotech, we seek and nurture people with exceptional talent. We are committed to providing our people with regular internal and external professional development opportunities, a competitive bonus structure and a flexible and supportive work environment. Novotech offers outstanding benefits to staff ie: staff recognition for employment milestones, social committees, working from home flexibility and team building events.
For more information about where your next career step at Novotech might take you,visit http://novotech-cro.com/novotech-careers